Before you email
Please include your Oyomap app version, iOS version, device model, what you expected, and the steps that reproduce the issue. Screenshots are helpful when they do not reveal private content.
Please do not send original photos or videos, face crops, precise coordinates, PhotoKit asset identifiers, full purchase receipts, or other sensitive personal information. We will ask for a safer diagnostic if one is needed.
Quick answers
Why can’t Oyomap see all of my photos?
Open iOS Settings → Apps → Oyomap → Photos. You can grant Full Access or add the missing items to Limited Access. Oyomap will not silently remove inaccessible photos from an existing story.
Why is a photo or video still loading?
If the original is stored in iCloud, iOS may need to download it. Keep the device online and the app in the foreground, then try again. Network conditions and iCloud availability can affect the wait.
How do I restore Oyo Pro?
Open the Oyo Pro screen and choose Restore Purchases. You must be signed in to the same Apple Account that made the purchase. You can also view the subscription under iOS Settings → your name → Subscriptions.
How do I cancel or request a refund?
Apple manages billing, cancellations, and refunds. Manage a subscription in your Apple Account settings. For refund requests, visit reportaproblem.apple.com.
How do I delete my data?
Delete individual stories or friend profiles inside Oyomap. Uninstalling the app removes its local app container, subject to device backups. Your original photos and videos remain in your Photos library unless you delete them there.
Does Oyomap upload my photos or face data?
No. Oyomap processes memories and face-analysis results on your device and does not upload that content to an Oyomap server. See the Privacy Policy for limited analytics and diagnostics that are collected.
Privacy requests
For privacy questions or requests, email privacy@oyomap.com. Because memory content is local and Oyomap has no user account, we may not possess or be able to identify content stored only on your device.